Chat OS

Login for admin, supervisor, operator or coach.

Chat OS
-

Supervisor dashboard

Online staff, current claimed chat and last known IP.
Staff Status Current message 7 days Last logins IP Browser Last seen

Profile

-
Select a conversation.

Profile notes

Messages

No conversation selected
Paste is disabled. Operators must type manually.
0 / 125

Customer

-
Select a conversation.

Customer notes

Queue overview

Fast overview from chat_open_queue. This does not scan all conversations.
WaitRouteStatusLanguageConversationCustomerProfileLast message

Logbook last 48 hours

All operator replies, filtered by your language permissions.
TimeOperatorLanguageConversationCustomerProfileCharsMessage

Feedback required

Read this feedback before continuing with the queue.

Fraud triggers

One word or phrase per line. Matches are highlighted in the logbook.

Current behavior

When a trigger appears in an operator reply, the logbook row highlights that text. Use this for fraud, payment, contact or forbidden-flow words.

Daily stats

Number of sent replies per operator.
DayOperatorMessages

Operators & coaches

Supervisor can create operators/coaches. Admin can manage everything.

New staff

UserRoleLanguagesStatus

Settings